Virtuosity is Bentley’s eStore offering Practitioner License for all of our products. A Bentley Practitioner License allows unlimited use of the software for the duration of the subscription. With each software subscription users receive a Virtuoso Subscription which provides access to Bentley expert services and training. Virtuoso Subscriptions are offered exclusively from Virtuosity.com.

Purchasing software and training is easy:

  1. Select the Bentley products you need.
  2. Complete the purchase from our secure, online shopping cart using a preferred payment method.
  3. Upon processing, you’ll receive an email to register and access your practitioner licenses and training.

How to Buy FAQs

About Practitioner Licenses

Practitioner Licenses are pre-paid, named-user licenses that allow organization administrators to assign specific users access to the eligible Bentley CONNECT Edition products. With these licenses, assigned users have unlimited access to the product for the duration of the license, generally one year. Learn how the Practitioner License works.

How Practitioner Licenses Work
How to Get Started FAQs

Frequently Asked Questions

What are my payment options?

You can pay with credit cards, bank cards, Direct Debit, SEPA and Trustly. Payment methods available vary by billing country.

How do I get a refund or cancel my purchase?

We offer a 30-day cancellation policy subjected to the conditions below. Refunds will be made to the same card or bank account used for payment.

  • None of the included Keys have been redeemed prior to cancellation request.
  • Product usage reports are consistent with the request for cancellation.

How do I fix my payment errors or declines?

Please note that any payment error or decline messages come directly from the payer’s bank or card provider. You should contact the banking institution directly in case of unexpected errors when purchasing.

If you encounter payment errors, please check the following:

  • Purchase\credit\transaction limits. Your card or bank account may be subjected to certain transaction limits. Call your banking institution to ask them to authorize the transaction or request information on any limits that may be in placed.
  • Card number and expiry date are correct.
  • Name and address matches the card or bank account.
  • Account number, sort code, BIC\SWIFT\IBAN number is correct.

What taxes or bank fees do I have to pay?

Taxes

Sales tax may be payable depending on your billing country. Any sales tax will be calculated and displayed at Checkout. If you are tax exempt or a sole trader that is not VAT registered please see “Tax exemption requests” below.

Fees

Some payment methods may incur fees from your bank. Please check with your bank before purchasing if any fees will be applicable.

How do I request a tax exemption?

  1. You must first create an account on Virtuosity.com.
  2. Once you have an account, you can request the tax exemption using the form on https://www.virtuosity.com/my-account/tax-exempt/.
  3. Virtuosity will validate your information and setup your tax exemption in Vertex, our tax compliance software.
  4. Once your request has been approved, we will notify you via email.
  5. Then you can log onto Virtuosity.com to make your purchase without taxes added to your order.

What do I do when I see tax errors?

In most EU countries, you should not see tax on your order if you enter a valid EU VAT number at Checkout.

If you see tax added at the payment stage, click Back and do the following:

  • Remove the country ISO code from the start of your VAT number.
  • Clear your browser cache or try a different browser.
Payment options

What are my payment options?

You can pay with credit cards, bank cards, Direct Debit, SEPA and Trustly. Payment methods available vary by billing country.

Refunds and cancellations

How do I get a refund or cancel my purchase?

We offer a 30-day cancellation policy subjected to the conditions below. Refunds will be made to the same card or bank account used for payment.

  • None of the included Keys have been redeemed prior to cancellation request.
  • Product usage reports are consistent with the request for cancellation.
Payment errors or declines

How do I fix my payment errors or declines?

Please note that any payment error or decline messages come directly from the payer’s bank or card provider. You should contact the banking institution directly in case of unexpected errors when purchasing.

If you encounter payment errors, please check the following:

  • Purchase\credit\transaction limits. Your card or bank account may be subjected to certain transaction limits. Call your banking institution to ask them to authorize the transaction or request information on any limits that may be in placed.
  • Card number and expiry date are correct.
  • Name and address matches the card or bank account.
  • Account number, sort code, BIC\SWIFT\IBAN number is correct.
Paying taxes or bank fees

What taxes or bank fees do I have to pay?

Taxes

Sales tax may be payable depending on your billing country. Any sales tax will be calculated and displayed at Checkout. If you are tax exempt or a sole trader that is not VAT registered please see “Tax exemption requests” below.

Fees

Some payment methods may incur fees from your bank. Please check with your bank before purchasing if any fees will be applicable.

Tax exemption requests

How do I request a tax exemption?

  1. You must first create an account on Virtuosity.com.
  2. Once you have an account, you can request the tax exemption using the form on https://www.virtuosity.com/my-account/tax-exempt/.
  3. Virtuosity will validate your information and setup your tax exemption in Vertex, our tax compliance software.
  4. Once your request has been approved, we will notify you via email.
  5. Then you can log onto Virtuosity.com to make your purchase without taxes added to your order.
Tax errors

What do I do when I see tax errors?

In most EU countries, you should not see tax on your order if you enter a valid EU VAT number at Checkout.

If you see tax added at the payment stage, click Back and do the following:

  • Remove the country ISO code from the start of your VAT number.
  • Clear your browser cache or try a different browser.