BUSINESS WORK STYLE / WILDFIRE

Can you find your business similarities in the Wildfire scenarios listed below?

Call Screening and Call Whisper announces the name of the inbound caller giving the option to take the call or send to voicemail.

Wildfire’s ‘on-the-fly conference’ supports up to six participants in one conference call or a combination of participants in multiple conference calls.

Scenario #1

Law offices looking for an effective way to quickly respond to potential and existing clients in addition to exploring ways to reduce overhead by obtaining a virtual service allowing the human receptionist to be more productive in other areas of the business. Inbound callers need to hear a professional image including the opportunity of picking the appropriate extension or being able to zero out for the operator during specific hours. Attorneys need to know in advance who is calling before taking the call or sending the call to voicemail as well as the ability to create a conference from anywhere.

Wildfire offers a Reception Assistant projecting a professional image including a directory where by the inbound caller can select the appropriate extension. Call Screening and Call Whisper announce the name of the inbound caller giving the option to take the call or send to voicemail. Easily connect inbound callers or outbound calls to create a ‘on-the-fly conference’.

Scenario #2

A music producer is looking for one location to receive calls and messages, not three other locations, cell phone, home answering machine, and office, receiving a multitude of calls per day. A call-screening feature to assist in making the decision of whether to take the call or send to voicemail is critical. The heavy volume of inbound and outbound calls makes it essential to be able to take more than two calls at a time. In addition, requires the sorting of voicemails by caller or by time received.

Wildfire provides ‘one number’ privacy allowing all numbers such as, a personal cell phone or home office number to remain hidden from callers. The virtual assistant, Wildfire, announces the new caller’s name discreetly even when on a call. Urgent messages are offered first; new or filed messages may be sorted by date, time, or recipient.

Scenario #3

A production manager requires multiple lines, conferencing, and voice-activation as events unfold. The functionality that is essential is to know who is calling before answering the call, being able to make an outbound call without loosing the caller on hold, and have the capability of conferencing the callers together all while performing other tasks such as signing papers, assisting with the sets, or a multitude of other tasks requiring hands free operation. The option of creating reminders would be a useful feature, as not all situations allow the opportunity to stop and write notes down.

Wildfire’s voice recognition provides hands free functionality in any environment. In addition, a personalized default schedule provides the routing of screened callers at various times of the hour/day/week. Wildfire’s ‘on-the-fly conference’ supports up to six participants in one conference call or a combination of participants multiple conference calls. Asking Wildfire to record and set a reminder is quick and easy.

Scenario #4

A private investigator requires one number for connectivity with clients along with anonymity of location for receiving calls and placing outbound calls. Multiple lines along with voice activation needs to be available at any location e.g. airport, car, or unexplored terrain. Implementing the occasional conference call while still allowing receiving of inbound calls is necessary.

Outbound calls generated from Wildfire send a generic caller-ID allowing for complete anonymity. Callers only need to dial one number for connectivity to the Wildfire subscriber. The flexibility of multiple telephone lines allows for conferencing to occur and for new callers to still be ‘call whispered’.

Scenario #5

A Veterinarian that travels from one location to another needing one number for clients to call with the capability of informing inbound callers from time to time that only emergency calls should be put through. A Rolodex for clients various numbers needs to be available.

Either a local or toll free number is available for inbound callers to connect with the Wildfire subscriber. In addition, settings such as ‘I will be Taking Important Calls’ with the ability to leave an outgoing message allows inbound callers to make a determination if their call is urgent. A ‘Virtual Phonebook/Rolodex’ with 150 contacts, five numbers each is available for voice-activated dialing.