BUSINESS WORK STYLE / vibratoPBX™

Can you find your business similarities in the vibratoPBX scenarios listed below?

VibratoPBX™ offers one central location for all inbound calls with a custom Reception Assistant greeting directing inbound callers to the appropriate department or extension.

An Ordering Queue allows inbound callers to be transferred to the next available call center representative; if all representatives are busy the inbound caller will hear music while on hold.

Scenario #1

An individual involved with multiple businesses including a phone number for each business, two cell phones, a home office and an executive suite. There are various partners in one venture where a significant amount of time is spent chasing and returning voicemails all day long. This results in passing information to other partners by trying to locate them only to end up leaving messages at their office, home, and/or cell phone voicemail creating further delays.

VibratoPBX™ provides a Virtual Receptionist / Auto Attendant that can be customized to meet the needs of the company. It can direct inbound callers to specific extensions, provide a company directory for the inbound caller to select an individual’s extension allowing calls to go directly out to a specific partner. Moreover, vibratoPBX provides a central location for all faxes. An Individual extension may transfer an inbound caller to another extension besides as well as forwarding voicemail messages to another individual extension.

Scenario #2

A Real Estate Agent with multiple office locations - a home office, a desk at the broker’s office, and a makeshift office in a car consistently in and out of the office showing properties or meeting with clients. When in various meetings not all calls received, are top priorities but how to make this determination before taking the call is the question. Faxes go to one location resulting in many trips to the broker’s office to receive the documents and there is no notification when a fax arrives. Occasionally, being able to setup a conference call to quickly resolve an issue with various parties rather than making various calls and ending up in voicemail requiring more follow up calls.

VibratoPBX provides call screening of incoming calls, which provides knowledge as to the priority of the caller. A central location for receiving of faxes as well as forwarding faxes to another location or emailing to an email address plus providing text or SMS notification when a fax arrives. Conferencing is easy to setup and provides up to 25 participants.

Scenario #3

An established Valet Parking Company needing to project a well-organized business however, currently there is disorganization in handling of telephone calls resulting in misdirection and mishandling of callers to various staff. A necessity is a system that can direct the telephone caller to the right department (Restaurants & Hotels, Private Parties, Customer Service/Claims and Accounting) or extension. In addition, someway to leave an outgoing message regarding employment information.

VibratoPBX provides one central location for all inbound calls with a custom Reception Assistant greeting directing inbound callers to the appropriate department or extension. An extension may be setup to provide information only i.e. hours and directions to the company office or answer the common questions about employment.

Scenario #4

A beverage distribution company, taking orders via a call center and over the web requires the look and feel of a large company. Currently the company consists of three partners located in different geographical locations with call centers located in India with various numbers listed for each partner and call centers. Communication disrupts when changing one of the telephone numbers and not being able to transfer an inbound caller to the appropriate individual. It is important to pass multiple calls through the ordering department to the call center. .

VibratoPBX offers one central location for all inbound telephone calls providing distribution to various departments or extensions no matter the geographical location. Partners would have their own extension with the capability of changing any personal telephone number as the need arises with out affecting the communication flow. In addition, partners would be able to transfer inbound calls to another partner or to the ordering queue with ease. An Ordering Queue allows inbound callers to be transferred to the next available call center representative; if all representatives are busy the inbound caller will hear music while on hold. During peak seasons, it may be necessary to add more lines to the call center while reducing the number of lines during off-season, easy to accomplish within the administration section of vibratoPBX.

Scenario #5

A national full-service architectural, engineering, and construction company that has multiple projects, multiple project coordinators, vendors and customers spread across several locations in certain cities and across time-zones. There are various telephone numbers published, a telephone number for each division, Architects, Engineering, and Construction. 80% of the staff is involved in each division. The company is looking for a way to have three separate virtual receptionists allowing the inbound caller to connect with various departments and almost any of the staff members no matter their location and transfer calls internally within the organization.

VibratoPBX allows the flexibility of numerous reception assistants / auto attendants with various numbers directed to them. The architecture of vibratoPBX allows one extension to be accessible by all reception assistants. Staff members can redirect their vibratoPBX extension to any phone or set their calls on a ‘follow-me’ mode where vibratoPBX will try up to four different phone locations. The flexibility of making an extension available or taking messages is very easy, as well as, being able to transfer an inbound call to another department or staff member. The flexibility of making an extension available or taking messages is very easy, as well as, being able to transfer an inbound call to another department or staff member.

Scenario #6

A company with various local retail stores and regional offices, sales, customer service, technical support, and accounting looking for a solution that works transparently and seamlessly with one number. Looking to geographically route inbound calls to the appropriate location for the caller, as well as, in the technical department route calls to staff members rated as tech level 1 first before the call moves to a tech 2 level, etc. In addition, when the volume of customer service calls is high, it needs to flow over to technical support for assistance. Staff members are in different time zones requiring the capability to change their available status.

VibratoPBX provides the seamless feeling by creating one reception assistant / auto attendant for inbound callers as well as providing the opportunity to select various departments and extensions via the reception assistant greeting or the company directory. Various queues are available to handle the stream of inbound calls, in addition – call distribution to various departments or extensions can be setup to handle overflow from various queues i.e. customer service queue. Staff members may log themselves in and out of a queue very easily, via the web or the phone. The technical support queue can be setup so each staff member is designated a level of expertise allowing the calls to flow to the lowest level first.